NexVoice Legal
AI Limitations Disclaimer
Effective May 27, 2026
NexVoice uses large-language models to draft SMS replies and other automated communications. AI is powerful but imperfect. This disclaimer explains what you should expect — and what you should not rely on.
1. What the AI does
- Drafts short SMS responses to missed calls and inbound messages using context from your settings, booking URL, and conversation history.
- Summarizes call activity and surfaces it on your dashboard.
- Suggests follow-up actions for your team to review.
2. Known limitations
- The AI can 'hallucinate' — produce fluent text that is factually wrong, including invented appointment times, prices, or instructions.
- The AI may misinterpret slang, sarcasm, or ambiguous patient messages.
- The AI does not have access to your EHR, calendar, or live availability unless explicitly integrated.
- The AI cannot detect emergencies reliably and must not be used for triage.
- AI providers occasionally experience outages, latency, or policy changes that affect output.
3. Not medical, legal, or financial advice
NexVoice's AI output is not a substitute for professional medical, legal, or financial advice. Do not let the AI provide clinical instructions, prescribe medications, give legal opinions, or issue financial guidance.
4. Your safeguards
- Configure clinic information, booking links, and tone to keep replies on-brand and accurate.
- Review messages on your dashboard regularly and step in when needed.
- Disable automation for sensitive topics or specific recipients.
- Train your staff to recognize AI errors and escalate calls when appropriate.
5. Liability
To the maximum extent permitted by law, NexVoice is not liable for damages arising from AI-generated content, including missed appointments, lost revenue, miscommunication, or reputational harm. See our Terms of Service for the full limitation of liability.
6. Contact
Questions about AI behavior: aastheticcx@gmail.com.